bajeed Privacy Policy
This Privacy Policy explains how bajeed collects, uses, stores, and protects the personal information of players in Bangladesh. We are committed to handling your data responsibly, transparently, and in accordance with sound data protection principles.
bajeed does not sell, rent, or trade your personal data to third parties for marketing or commercial gain under any circumstances.
All data transmitted between your device and bajeed's servers is protected by SSL 256-bit encryption on every connection type.
bajeed collects only the personal data genuinely necessary to deliver, secure, and improve the platform — nothing more.
You retain the right to access, correct, and request deletion of your personal data held by bajeed at any time.
Information We Collect
bajeed collects personal information from players at various points during the registration, verification, and ongoing use of the Platform. The categories of information we collect, and the circumstances in which we collect them, are described in detail below.
Information You Provide Directly
When you register a bajeed account or update your profile, you provide us with personal details including your full legal name, date of birth, Bangladeshi mobile number, email address, and residential address. Where you undergo Know Your Customer (KYC) verification, you may also submit identity documents such as your National Identity Card (NID), passport, or driving licence, and payment method ownership confirmations for bKash, Nagad, Rocket, or Upay accounts.
Information Collected Automatically
When you access and use the bajeed Platform, certain technical information is collected automatically. This includes your IP address, device type and operating system, browser type and version, referring URLs, pages visited within the Platform, session duration, and timestamps of activity. This data is used primarily for security monitoring, fraud prevention, and improving the quality of the Platform experience.
Payment and Transaction Information
bajeed collects records of all financial transactions conducted through your account, including deposit amounts, withdrawal requests, bet placements, and bonus activations. bajeed does not store full payment account credentials (such as complete bKash PINs or Nagad account passwords). Only sufficient transaction reference data is retained to enable reconciliation, dispute resolution, and regulatory compliance.
Communications Data
If you contact bajeed's support team via email or live chat, the content of that communication — including your message, attachments, and our response — is retained as part of your account record. This helps us maintain continuity of support and resolve any disputes efficiently.
| Data Category | Examples | Collection Method |
|---|---|---|
| Identity Data | Full name, date of birth, NID number | Provided by player at registration / KYC |
| Contact Data | Mobile number, email address, residential address | Provided by player at registration |
| Financial Data | Deposit/withdrawal history, bKash/Nagad transaction refs | Generated automatically on each transaction |
| Technical Data | IP address, device ID, browser type, session timestamps | Collected automatically on Platform access |
| Behavioural Data | Pages visited, games played, bet history, session duration | Collected automatically during Platform use |
| Communications Data | Support chat transcripts, email correspondence | Collected when player contacts support |
How We Use Your Information
bajeed uses the personal data it collects for the following purposes, each of which is necessary either to fulfil our contractual obligations to you as a player, to comply with applicable legal obligations, or to pursue our legitimate operational interests in running a secure and high-quality gaming platform.
Account Management and Service Delivery
Your identity and contact data are used to create and maintain your bajeed account, authenticate your login sessions, process deposits and withdrawals in BDT, credit bonus offers to your account, and send you service-related communications such as account confirmation messages, transaction receipts, and security alerts.
Identity Verification and Fraud Prevention
bajeed uses identity data and technical data to verify your identity during KYC checks, to confirm that you meet the minimum age requirement of 18 years, to detect and prevent fraudulent activity, and to identify any attempts to create duplicate accounts or exploit promotional offers. This processing is essential to maintaining the integrity of the Platform and protecting all players.
Legal and Regulatory Compliance
Certain processing activities — including the retention of transaction records and identity verification outcomes — are carried out to fulfil bajeed's obligations under applicable law. bajeed may be required to disclose specific player data to competent authorities where a lawful request is received and we are legally obligated to comply.
Platform Improvement and Analytics
Behavioural and technical data are analysed in aggregated, anonymised form to understand how players interact with the bajeed Platform, identify areas for improvement, test new features, and optimise game performance and load times. Individual players are not identified in our internal analytics processes.
Responsible Gaming Monitoring
bajeed reviews account-level betting and deposit patterns as part of its responsible gaming programme. Where our systems detect patterns consistent with problem gambling behaviours, a member of our team may reach out to the player to offer information about responsible gaming tools and support resources available in Bangladesh.
Marketing Communications
Where you have opted in to receive promotional communications from bajeed, we may use your contact data to send you details of bonus offers, seasonal promotions, and platform updates relevant to your interests. You may withdraw your marketing consent at any time by contacting the support team or updating your account notification preferences. Withdrawal of marketing consent does not affect service-related communications.
Sharing and Disclosure of Data
bajeed does not sell, rent, or otherwise transfer your personal data to third parties for their own commercial purposes. Disclosure of player data to external parties occurs only in the limited, specific circumstances described below.
Payment Processing Partners
To process deposits and withdrawals in BDT, bajeed shares the minimum necessary transaction data with our payment processing partners, including bKash, Nagad, Rocket, and Upay. These partners receive only the information required to complete a specific transaction and are not permitted to use that data for any other purpose. All payment partners are bound by appropriate data protection obligations.
Identity Verification Services
bajeed may engage third-party identity verification providers to assist with KYC checks. Where your identity documents are submitted through an integrated verification service, that provider processes your data solely on bajeed's behalf and under our instructions. bajeed remains responsible for ensuring that any such provider handles your data appropriately.
Game Software Providers
The games available on the bajeed Platform are supplied by third-party game studios and software providers, which may include Pragmatic Play, Evolution Gaming, Spribe, Ezugi, NetEnt, and Microgaming, among others. These providers may receive session-level data — such as a session token and bet values — to power the game experience. They do not receive your full identity or payment data. bajeed ensures that data shared with game providers is limited to what is technically necessary for game delivery.
Legal and Law Enforcement Disclosure
bajeed may disclose your personal data to competent governmental or law enforcement authorities where we are required to do so by applicable law, court order, or other binding legal process. bajeed will, where legally permitted, notify the relevant player of any such disclosure request before complying, so that the player has the opportunity to seek appropriate legal recourse.
Business Transfers
In the event of a merger, acquisition, or sale of all or a substantial part of bajeed's business assets, player data held by bajeed may be transferred to the acquiring entity as part of that transaction. bajeed will notify registered players of any material change in data controller before it takes effect, and will ensure that successor entities are bound by privacy obligations at least as protective as those set out in this Policy.
Data Retention and Storage
bajeed retains personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required to meet our legal and regulatory obligations. The retention periods applicable to different categories of data are summarised below.
| Data Category | Retention Period | Basis |
|---|---|---|
| Account and Identity Data | Duration of account + 5 years post-closure | Legal obligation / fraud prevention |
| Transaction Records | 7 years from transaction date | Financial record-keeping obligation |
| KYC / Verification Documents | 5 years from submission date | Anti-money laundering compliance |
| Support Communications | 3 years from last interaction | Dispute resolution / service continuity |
| Technical / Log Data | 13 months from collection | Security monitoring and analytics |
| Marketing Preferences | Until consent is withdrawn | Consent-based processing |
Upon expiry of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be associated with an identifiable individual. Where anonymisation is not technically feasible, data is rendered inaccessible pending secure deletion in the next scheduled data purge cycle.
bajeed stores player data on servers located in secure data centre environments. Where data is transferred to or accessed from outside Bangladesh for operational reasons — for example, by a support team member in a different time zone — bajeed ensures that appropriate safeguards are in place to maintain the same level of protection that applies to data held domestically.
Security of Your Personal Data
bajeed takes the security of player data seriously and applies a layered approach to protection that covers data in transit, data at rest, and access controls for internal systems.
Technical Measures
- Transport Layer Security (TLS): All data transmitted between your browser or mobile device and the bajeed Platform is encrypted using TLS 1.2 or higher, providing 256-bit SSL encryption across every connection.
- Password Hashing: Player account passwords are never stored in plain text. bajeed uses a strong cryptographic hashing algorithm with per-account salting to protect stored credentials.
- Intrusion Detection: bajeed's infrastructure is monitored around the clock by automated intrusion detection systems that flag anomalous access patterns for immediate review.
- Session Management: Player sessions are managed with time-limited tokens that expire on logout or after a defined period of inactivity, reducing the risk of session hijacking.
Organisational Measures
- Access to personal data within bajeed's internal systems is restricted to team members who require it to perform their specific job function.
- All bajeed team members with access to personal data are subject to confidentiality obligations and receive regular data protection training.
- bajeed conducts periodic internal reviews of data handling practices and access logs to identify and address any risks proactively.
Reporting a Security Concern
If you believe that your bajeed account has been compromised, or if you identify what appears to be a security vulnerability in the Platform, please contact our support team immediately at [email protected]. We treat all security reports with the highest priority and will investigate and respond promptly.
Your Rights as a Data Subject
As a player on the bajeed Platform, you have a number of rights in relation to the personal data we hold about you. bajeed is committed to honouring these rights and to responding to any request you make within a reasonable timeframe, typically within 30 days of receipt.
Right of Access
Request a copy of the personal data bajeed holds about you, along with information about how it is being used.
Right to Rectification
Request correction of any inaccurate or incomplete personal data held in your bajeed account record.
Right to Erasure
Request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations.
Right to Restrict Processing
Request that bajeed limits the processing of your data in certain circumstances, such as while a rectification request is being reviewed.
Right to Data Portability
Request a machine-readable copy of the personal data you provided to bajeed, where technically feasible, for transfer to another service.
Right to Object
Object to the processing of your personal data for marketing purposes. Withdrawal of marketing consent takes effect immediately upon receipt of your request.
To exercise any of the rights described above, please submit a written request to [email protected], clearly identifying yourself with the name and mobile number registered to your bajeed account, and describing the right you wish to exercise and the specific data it relates to. bajeed may request additional information to verify your identity before processing the request, in order to protect player data from unauthorised access.
Changes to This Privacy Policy
bajeed reviews this Privacy Policy periodically to ensure it remains accurate, complete, and reflective of current data handling practices. We may update this Policy at any time to account for changes in applicable law, operational practices, or the range of services we offer to players in Bangladesh.
When a material change is made to this Privacy Policy — meaning a change that significantly affects how we collect, use, or share your personal data — bajeed will notify registered players via the email address or mobile number associated with their account, or through a prominent notice displayed on the Platform, no less than 14 days before the change takes effect. Non-material corrections, such as typographical fixes or clarifications that do not alter the substance of our data practices, may be made without prior notice.
The effective date shown at the top of this document will be updated each time the Policy is revised. Your continued use of the bajeed Platform following the effective date of any update constitutes your acknowledgement of the revised Privacy Policy. If you do not agree to a material update, you should cease using the Platform and contact support to discuss your options, including voluntary account closure.
The current version of this Privacy Policy is always available at bajeed.net/privacy-policy. bajeed recommends that players review this page periodically to stay informed of any changes. If you have any questions about this Policy or about how bajeed handles your personal data, please contact our support team directly.
Have Questions About Your Data?
Our support team is available 24/7 in BST to answer any privacy-related questions. You can also explore our FAQ or head to the bajeed Casino to start playing.